Billing Responsible Party & authorized users (2024)

If you're the person named as responsible for paying your T-Mobile bill as the account holder, you are the Billing Responsible Party, also known as BRP. As the BRP, you can assign authorized users on the account. Prepaid accounts visitSelf-service options for Prepaid.

Who is the Billing Responsible Party (BRP)?

The BRP's signature is included on the service agreement and they're financially responsible for the account. An account can only have one BRP, and they must be at least 18 years old (at least 21 in Puerto Rico).

Permissions

Only the BRP can do the following:

• Account type conversion requests
• Add or remove authorized users
• Change the bill cycle
• Update the billing name
• Cancel or resume canceled lines
• Change of responsibility requests
• New device purchase or upgrades using EIPwithin the first seven days of the account being activated. Learn more about device payment plans.
• Manage the PIN/Passcode
• Add or update the Primary Account Holder (PAH):
  • The PAH has full access to account management options when using the T-Mobile app, as well as online at T-Mobile.com.
  • They are able to set access and permissions for other lines, as well as view account activity.
  • For more information about the PAH, refer to andSet up line permissions.

What is an authorized user?

Authorized users can make changes to an account that could cause charges to your bill without prior permission of the BRP. Only the BRP, and authorized users on Business & Government accounts, can add or remove authorized users. They must be at least 18 years old or at least 21 in Puerto Rico.

Permissions

Authorized users can do the following:

• Change the rate plan which could result in the loss of a retired plan and increase your monthly payment
• Add or remove services or features
• Receive notices and disclosures on behalf of the BRP
• Purchase devices for use with T-Mobile service, including on an EIP after the initial seven days of the account being activated. Learn more about device payment plans.

Authorized users must provide the account or mobile number and the security customer PIN/passcode for account access outside of MyT-Mobile and the T-Mobile app (as well as a photo ID if they visit a store).

Business & Government accounts

• Business account BRPs are financially responsible for the account and their name appears on the invoice's first line and on Letter of Fiscal Responsibility for Puerto Rico accounts.
• Government account BRPs belong to local, state, or federal government. Invoices are sent to the agency for airtime used for government purposes.

Permissions

On Business & Government accounts only, authorized users function as the BRP and have full BRP rights and can do the following:

• Account type conversion requests
• Add or remove authorized users
• Change the bill cycle
• Update the billing name
• Cancel or resume canceled lines
• Change of responsibility requests
• New device purchase or upgrades using EIP within the first seven days of the account being activated. Learn more about device payment plans.
• Manage the PIN/Passcode
• Add or update the Primary Account Holder (PAH):
  • The PAH has full access to account management options when using the T-Mobile app, as well as online at T-Mobile.com.
  • They are able to set access and permissions for other lines, as well as view account activity.
  • For more information about the PAH, refer to and Set up line permissions.

Adding or removing authorized users

If you are the BRP, you can use the steps below to add or remove authorized users to your account. For Business & Government accounts, the BRP or an authorized user can contact us .

Online Computer

1. Log in to your T-Mobile account.
2. Select Account >Profile Settings >User Roles.
3. ChooseAdd Authorized User.
4. Select the phone number or email address for the new authorized user.
   • If the phone number or email selected was previously registered to another user, a prompt will display.
   • Select the Confirmation box and select Continue to reassign the selected phone number or email address to a new authorized user and to remove it from the previous user’s profile. Otherwise, select Go Back or Cancel.
5. Enter the legal name (first and last) for the new authorized user. This name must match the photo ID they would use if they visit a store.
6. Select Continue.
7. Review the acknowledgement for the authorized user’s role.
8. Select the agreement box and chooseConfirm to add the new authorized user.
9. Select Done to return to User Roles.
10. Tell the new authorized user they will receive a text message or email to complete the set up process.
    • They must use the phone number or email address provided to complete the set up.
    • They will not show in the T-Mobile ID user roles until set up is complete.

Online app

1. Log in to theT Life appor T-Mobile app.  
2. Select the Manage taband choose the Gear icon.
3. SelectPermissions & Control>User Roles>Add new Authorized User.
4. Select the phone number or email address for the new authorized user, then confirm it.
5. Enter the legal name (first and last) for the new authorized user. This name must match the photo ID they would use if they visit a store.
6. SelectContinueto save.
7. Tell the new authorized user they will receive a text message or email to complete the set up process.
   • They must use the phone number or email address provided to complete the set up.
   • They will not show in the T-Mobile ID user roles until set up is complete.